FAQs Archive - Barossa Baskets

Q: How do Barossa Basket Gift Vouchers Work?

1. This voucher entitles the receiver to a credit of the amount specified on the Gift Voucher (inc GST) when spent at www.barossabaskets.com 2. Gift Vouchers are sent via post or email once the order is finalised. 3. If the value of the gift purchased is more than the value of the voucher the receiver will need to pay the remaining amount in the usual way (Credit Card or EFT) 4. If the value of the gift purchased is less than the voucher then the 'change' will remain on the voucher for future use 5. Gift Vouchers cannot be used with any other offers (for example promotional discounts) 6. Cheques and Money Orders to be made payable to "Barossa Baskets ". Once the cheque or money order has been cleared, your order will be shipped to you. 7. When you pay for products online, your purchases are protected by 256-bit encryption. This is evidenced by the small yellow padlock you will see at the bottom right-hand corner of your screen. Gift Baskets Direct's SSL is provided by our web host. GST All prices listed on this website include 10% GST for Australian taxation purposes.

Q: Can I place large corporate or bulk orders?

Yes. We have lots of experience in large corporate orders and are happy to consult with you. Please call us on 0407 983 622 or email us.

Q: Can I create my own gift basket or order an individual product that I see on your website?

Yes. Please call us on 0407 983 622 or email us.

Q: What days are deliveries made?

Deliveries are only made Monday to Friday . Orders placed on a Saturday, Sunday or public holidays will be shipped the next business working day. Christmas deliveries : Christmas is a very busy period. Please allow 3-4 days for shipping of orders. Our team is handling 10 times the amount of gifts. So early ordering and patience is greatly appreciated. We have a reputable courier company to make our deliveries, whilst every effort is made to deliver your gift basket or hamper on your preferred day, due to circumstances outside our control this is not always possible. If our courier is unable to deliver to your destination, we will use Australia Post. The parcel will be insured and sent registered. Someone will need to accept and sign for the delivery; otherwise, it will be returned to the closest Post Office, awaiting collection. In these circumstances, a calling card will be left in the letterbox. Australia Post will also be used as an option, if it means the parcel will reach it's destination in a faster time frame. We cannot accept a specific delivery time. Deliveries can be made up to 5:00 pm each day. It is the Customer's responsibility to inform "Barossa Baskets" if a hamper does not arrive. If this occurs we will contact the courier company lodge an enquiry and have your hamper delivered as soon as possible